Notice to Customer Regarding Extreme Weather Emergency

This communication is to notify you that Chimney Hill Municipal Utility District, your retail water and sanitary sewer provider is:

  • prohibited from imposing late fees or disconnecting retail water or sewer service for nonpayment of bills that are due during an extreme weather emergency until after the emergency is over;
  • required to offer a payment schedule to a customer who requests such a schedule for unpaid bills due during an extreme weather emergency; and
  • prohibited from disconnecting retail water or sewer service for nonpayment of bills due during an extreme weather emergency until after a payment schedule has been offered and the customer has either declined to accept the payment schedule in a timely fashion or violated the terms of the payment schedule.

For purposes of this communication, an “extreme weather emergency” is defined as a period beginning when the previous day’s highest temperature in an area did not exceed 28 degrees Fahrenheit and the temperature is predicted to remain at or below that level for the next 24 hours according to the nearest National Weather Service reports for that area. An extreme weather emergency is over on the second business day the temperature exceeds 28 degrees Fahrenheit.

Aviso Al Cliente Sobre Emergencia Por Condiciones Del Tiempo Extremas

Esta comunicación es para notificarle que su proveedor de agua y alcantarillado sanitario Chimney Hill Municipal Utility District, es:

  • prohibido imponer cargos por demora o desconectar el servicio de agua o alcantarillado por falta de pago de las facturas que vencen durante una emergencia climática extrema hasta después de que termine la emergencia;
  • obligado a ofrecer un plan de pago a un cliente que solicite dicho acuerdo para las facturas adeudadas durante una emergencia climática extrema; y
  • prohibido desconectar el servicio de agua o alcantarillado por falta de pago de facturas adeudadas durante una emergencia climática extrema hasta que se haya ofrecido un plan de pago y el cliente se haya negado a aceptar el plan de pago de manera oportuna o haya violado los términos del plan de pago.

A los fines de este comunicado, una “emergencia climática extrema” se define como un período que comienza cuando la temperatura más alta del día anterior en un área no superó los 28 grados Fahrenheit y se pronostica que la temperatura permanecerá en ese nivel o por debajo de este durante las próximas 24 horas. de acuerdo con los informes del Servicio Meteorológico Nacional más cercano para esa área. Una emergencia climática extrema termina el segundo día hábil en que la temperatura supera los 28 grados Fahrenheit.

December Meeting Dates

The 25 November 2022 meeting of the Board of Directors has been rescheduled to Tuesday, 29 December 2022.

The 23 December 2022 meeting of the Board of Directors has been rescheduled to Friday, 16 December 2022.

New Water Payment Options

Dear Residents,

It is our privilege to serve and work to provide you with exceptional service. As part of our continued efforts we have updated the “pay your bill online” portal with enhanced features you will find listed below.

Water District Management has partnered with First Billing Services to provide Credit/Debit and E-check payment options to Chimney Hill MUD customers. One of the most beneficial changes will be the easy-to-use FirstChoice™ Self-Service Portal to manage paperless settings; view current or past billing statements; access payment history; and schedule current, future, and recurring payments.

IMPORTANT INFORMATION: You will need to create a new account on the new portal link using your water account information.

If you are currently set up on any form of automatic draft please contact First Billing to switch your information over.

Five (5) new options to make payments to your water bill including A FREE payment option using your checking account and routing number.

Payments made using Visa, MasterCard, or Discover will be assessed a lower 3.9% convenience fee.

  • Web Payments: Log onto www.wdmtexas.com
    On the home page click Pay Your Bill Online and then click Chimney Hill MUD On-line Bill-Pay
    You must Register your account, OR Pay as a Guest!
  • Automated Phone Payments: Call (281) 968-9090 to use the new IVR (Integrated Voice Recognition System) and follow the prompts. This service is available 24/7.
  • Text & Pay: Register your account via the online portal to sign up for Text & Pay.
  • Auto Payments: Log in online to sign up for auto payments.

For more information or assistance with registration, please contact First Billing Services at 1 (855) 270-3592, or you can also visit the WDM website at www.wdmtexas.com or call (281) 376-8802.