Who pays for new or extended services in the District? The user of that new service. The Board’s policy for many years is that the requesting party pays 100% of all costs for (his/her) service. Requestors are required to make a deposit, and that deposit is used for all expenses related to their request. At NO time does any Chimney Hill customer pay for any costs related to providing service to new entities. In fact, fees for new services help to offset expenses and maintain our low water rates.