Author: Chimney Hill MUD

Notice to Customer Regarding Extreme Weather Emergency

This communication is to notify you that Chimney Hill Municipal Utility District, your retail water and sanitary sewer provider is:

  • prohibited from imposing late fees or disconnecting retail water or sewer service for nonpayment of bills that are due during an extreme weather emergency until after the emergency is over;
  • required to offer a payment schedule to a customer who requests such a schedule for unpaid bills due during an extreme weather emergency; and
  • prohibited from disconnecting retail water or sewer service for nonpayment of bills due during an extreme weather emergency until after a payment schedule has been offered and the customer has either declined to accept the payment schedule in a timely fashion or violated the terms of the payment schedule.

For purposes of this communication, an “extreme weather emergency” is defined as a period beginning when the previous day’s highest temperature in an area did not exceed 28 degrees Fahrenheit and the temperature is predicted to remain at or below that level for the next 24 hours according to the nearest National Weather Service reports for that area. An extreme weather emergency is over on the second business day the temperature exceeds 28 degrees Fahrenheit.

Aviso Al Cliente Sobre Emergencia Por Condiciones Del Tiempo Extremas

Esta comunicación es para notificarle que su proveedor de agua y alcantarillado sanitario Chimney Hill Municipal Utility District, es:

  • prohibido imponer cargos por demora o desconectar el servicio de agua o alcantarillado por falta de pago de las facturas que vencen durante una emergencia climática extrema hasta después de que termine la emergencia;
  • obligado a ofrecer un plan de pago a un cliente que solicite dicho acuerdo para las facturas adeudadas durante una emergencia climática extrema; y
  • prohibido desconectar el servicio de agua o alcantarillado por falta de pago de facturas adeudadas durante una emergencia climática extrema hasta que se haya ofrecido un plan de pago y el cliente se haya negado a aceptar el plan de pago de manera oportuna o haya violado los términos del plan de pago.

A los fines de este comunicado, una “emergencia climática extrema” se define como un período que comienza cuando la temperatura más alta del día anterior en un área no superó los 28 grados Fahrenheit y se pronostica que la temperatura permanecerá en ese nivel o por debajo de este durante las próximas 24 horas. de acuerdo con los informes del Servicio Meteorológico Nacional más cercano para esa área. Una emergencia climática extrema termina el segundo día hábil en que la temperatura supera los 28 grados Fahrenheit.

December Meeting Dates

The 25 November 2022 meeting of the Board of Directors has been rescheduled to Tuesday, 29 December 2022.

The 23 December 2022 meeting of the Board of Directors has been rescheduled to Friday, 16 December 2022.

Voluntary Water Use Restrictions

Due to mild water shortage conditions, Chimney Hill MUD has initiated Stage 1 of its Drought Contingency Plan. Under this plan, customers are encouraged to voluntarily reduce water consumption by adhering to the following guidelines: Limit irrigation watering to occur no more than two (2) days per week, between the hours of 7:00 pm and 5:00 am. If you have an even numbered address, water only on Thursdays and Sundays. If you have an odd numbered address, water only on Wednesdays and Saturdays. For all other customers, water only on Tuesdays and Fridays. No watering on Mondays.

This plan will remain in effect until notice is given that it has been rescinded, or it may be replaced by a more stringent plan if water shortage conditions worsen. Please check our website for updates to this situation at wdmtexas.com or call Water District Management at 281-376-8802.

Holiday Trash Collection

There will be no trash collection or recycling collection on Christmas Day (Saturday, December 25). Trash collection will resume on Wednesday, December 29, 2021.

There will be no trash or recycling collection on New Year’s Day (Saturday, January 1). Trash collection will resume on Wednesday, January 5, 2022. Recycling collection will resume on Saturday, January 8, 2022.

Best Trash Holiday Schedule

Please note service times will likely be later than usual with the additional holiday volume. Service:

  • Monday, December 20, 2021 – Normal Services Provided.
  • Tuesday, December 21, 2021 – Normal Services Provided.
  • Wednesday, December 22, 2021 – Normal Services Provided.
  • Thursday December 23, 2021 – Normal Services Provided.
  • Friday December 24, 2021 – Normal Services Provided.
  • Saturday, December 25, 2021 – No services provided. Service will resume on Wednesday for trash collection. If recycle is normally collected on Saturdays, recycle service will resume.
  • Saturday January 8, 2022 – If you have more than what will fit in your recycle container, please put the extra recycle in clear or white bags and/or boxes.
  • Monday, December 27, 2021 – Normal Services Provided.
  • Tuesday, December 28, 2021 – Normal Services Provided.
  • Wednesday, December 29, 2021 – Normal Services Provided.
  • Thursday December 30, 2021 – Normal Services Provided.
  • Friday December 31, 2021 – Normal Services Provided.
  • Saturday, January 1, 2022 – No services provided. Service will resume on Wednesday for trash collection. If recycle is normally collected on Saturdays, recycle service will resume Saturday
  • January 8, 2022 – If you have more than what will fit in your recycle container, please put the extra recycle in clear or white bags and/or boxes.

Office Hours

  • Friday, December 24th – CLOSED
  • Saturday, December 25th – CLOSED
  • Friday, December 31, 2021 – 9:00 am – Noon
  • Saturday, January 1, 2022 – CLOSED

COVID-19 Update – Please Bag All Trash

Currently trash & recycle services will continue as normal.

Please refrain from generating additional heavy trash, such as cleaning garages, closets, extra yard work, etc. Due to extra volumes, trash is extremely heavy and our routes are running later than normal. Please be patient as we are doing our best to get all trash collected.

In response to the continuing effects of the Coronavirus and in observance of our employee’s safety, we are asking that all waste be placed in plastic bags and tied off to avoid any need for direct contact with the garbage.

Please continue to place your recycling loose in your container. Please break down all boxes and reduce in size as much as possible. If you exceed the capacity of the container, please bag and place with trash. However, if anyone in your household is exhibiting symptoms of any transmissible illness, please place recyclables in plastic bags and dispose of with your regular garbage.

Please do not call the office. Go to website www.best-trash.com for updates or contact customerservice@besttrashtexas.com.

Special Message Regarding the Coronavirus (COVID-19)

The emergence of COVID-19 has caused understandable questions about public health and local water supplies. According to the CDC and The EPA: “The COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection, such as those in municipal drinking water systems, should remove or inactivate the virus that causes COVID-19.”

More CDC information is available at: Water Transmission and COVID-19

More EPA information is available at: Coronavirus and Drinking Water and Wastewater